Returns & Refunds

Our Purity Guarantee

At Lea Froot, customer health and trust are our top priorities. If your product arrives damaged, defective, or incorrect, we offer a hassle-free replacement or full refund.

1. 3-Day Return Window

You can request a return or replacement within 3 days of receiving your order. Due to health, food safety, and hygiene standards, items must be in their original unopened packaging, seals intact, and accompanied by the invoice or order number.

2. Damaged or Broken Items During Transit

If an item arrives damaged, leaking, or broken, please take clear photos or a short video of the package and product upon delivery and send it to our WhatsApp helpline at 03182161943 within 24 hours. We will send a free replacement without delay.

3. Incorrect or Missing Items

If you received the wrong product or an item is missing from your parcel, notify us immediately via WhatsApp or email. We will dispatch the correct item right away at no extra delivery cost.

4. Refund Process & Timelines

Once your return is inspected and approved, your refund will be processed within 5–7 business days. Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash to the account provided by the customer.

5. Non-Returnable Items

Perishable items that have been opened, tampered with, or used are not eligible for return or exchange unless a verified manufacturing or purity defect is identified.

6. How to Initiate a Return

Contact our dedicated customer support team: WhatsApp: 03182161943 | Email: Leafroottea@gmail.com. Please mention your Order ID and attach photos for instant resolution.